Contact Information

General COVID Information
Phone: 661-362-2502
Email: emergencyhotline@masters.edu.

COVID Symptoms and Health Questions
Phone: 661-362-2510
Email: covidhotline@masters.edu.

Housing and Board

Update, August 20, 2020

This fall at The Master’s University, we have put in place advanced cleaning procedures. We are implementing enhanced deep cleaning and safety protocols for the health and safety of our students, faculty, staff, and community, which includes working with The SAFE Companies (SAFE), an accredited infection prevention expert, for deep cleaning and sanitizing every space of the campus. The sanitizing and anti-microbial products used by SAFE removes 99.94% of Coronavirus and 99.74% of Norovirus, removes and prevents biofilm build-up, are non-toxic and hypoallergenic, is safe for people, pets and plants, and are made in the USA. An anti-microbial barrier application is being applied across campus this week. Protocols also include the regular measuring and testing of hygiene and cleanliness.

For more details on our deep-cleaning measures, we’ve attached information from SAFE in the PDF’s below:

ATP Testing To Measure Cleanliness

ATP Testing (PDF)

ATP Reading to Predict A Successful Hygiene Intervention To Reduce The Spread Of Viruses

Successful Hygiene Intervention (PDF)

Below is an outline of the procedures:

Level 1 - Deep Clean: Deep Clean all areas, rooms, surfaces, and touchpoints to remove organic soil / soil load. Deep Cleaning utilizes specific tools, chemicals and techniques, to remove visible soil load (eg. organic and inorganic material) from objects and surfaces. Deep Cleaning is essential before high-level disinfection and sterilization because inorganic and organic materials that remain on the surfaces interfere with the effectiveness of these processes.

Level 2 - Disinfectant Application: Once the Deep Cleaning has been performed, and organic soil has been removed, an EPA registered disinfectant is applied to kill or destroy infectious, or harmful organisms (COVID-19). The disinfectant is applied with electrostatically charged mist which aggressively adheres to surfaces and objects. Because the particles in mist are positively charged, they cling to and coat any surface they contact. In addition to electrostatic spraying of disinfectant we will implement Dry Vapor Technology. Dry Vapor utilizes water and heat to generate 300 degree pressurized steam to sanitize surfaces leaving them free from chemical residue. The additional procedures also prevent and remove bio-film.

Level 3 - Antimicrobial Barrier Application: In addition to applying a disinfectant to kill germs, an antimicrobial barrier is applied with disinfecting and durable long term antimicrobial protection (up to 90 days) that kills and inhibits the growth of non-public heath bacteria, mold, mildew, fungi and algae that can exist on many everyday surfaces (including COVID-19). The antimicrobial barrier provides protection against microorganisms after the initial decontamination process.

Level 4 - ATP Testing: ATP Testing is used to verify and confirm that the decontamination steps have been executed. ATP testing, a proven method of measuring contaminates, has traditionally been used in hospital & food service facilities as a method of ensuring the effectiveness of their facilities’ sanitation efforts. Each ATP test provides the cleaning team with instant measured and recordable outcomes of the decontamination process.

Level 5 - Documentation: Upon completion of the decontamination process, a Certified Verification System (CVS) report is generated which details the disinfecting protocols implemented, product Safety Data Sheets (SDS), employee training and certification, Personal Protective Equipment (PPE) used, and photo documentation and tables that identify the ATP levels achieved during the decontamination process to reinforce the proof of the decontamination protocol’s results.

Update, March 24, 2020

Room & Board Refunds

For residential students, the University will credit their student account seven weeks of pro-rated room and board. For students planning to return for the 2020-2021 academic year, this credit will apply to their fall balance. Please contact Student Accounts with any questions: accountinfo@masters.edu.

Update, March 23, 2020

Given the unexpected closure of campus and transition to online course delivery for the remainder of the semester, we realize that you may have been unable to clear out your dorm room. Therefore, we want to ensure that you are able to retrieve your belongings in a safe and timely manner which endeavors to comply with local, state, and federal guidelines.

Using the link below, you may schedule an appointment via our online booking system to clear out your dorm room between the dates of March 30th and May 8th, 2020. Appointments will take place during normal business hours, Monday through Friday. If you are unable to travel to campus during this time window and would like to authorize a family member or friend to attend your appointment and clear out your room on your behalf, please contact us at residencelife@masters.edu for a waiver form that can be signed and submitted electronically.

When you arrive on campus for your appointment, please be prepared for the following procedures:

  • Only students or other authorized representatives with previously scheduled appointments will be allowed on campus.

  • When you arrive at the security checkpoint, you will be asked to show your appointment confirmation email and a photo ID. If there is no guard present at the station when you arrive, please call 661-362-2500 (station line)/661-713-7561 (guard’s cell) for permission to proceed.

  • You may use your lounge key to enter your dorm. Your RD will be present at the dorm and aware of your appointment. However, out of a desire to protect your health and safety as well as that of our staff, we will be following best practices of maintaining social distancing and ask that you text or email your RD with any questions or concerns during the process.

  • There will be hand sanitizer and gloves available at the sanitation station in each dorm lounge.

  • Appointments will be spaced to limit the number of people in a given dorm at one time in accordance with current mandates for gathering size. For this reason, we ask that you pack up your belongings as quickly as possible.

  • When you have finished clearing out your room, please leave your room and lounge keys on your desk before leaving campus.

Please also note the following prior to scheduling an appointment and prior to traveling to our campus:

  • Remember, you must comply with all local, state, and federal guidelines in effect for our campus as well as the area from which you are traveling. If you are unsure, check the website for updated status of our area or call and we will help.

  • Please recognize that the decision you make to return to our campus for your belongings is understood to be done at your own risk.

  • If you are ill or have had known exposure to COVID-19, you must stay away for your own health and safety and that of others.

  • Please understand that these time frames and protocols are subject to change based on guidelines from the local, state, and federal governments, as well as CDC recommendations.

The below links will enable you to schedule an appointment:

If you have any additional questions which have not been addressed by this email, please contact us at 661-362-2833 or residencelife@masters.edu.

Finally, we realize that this unexpected turn of events has been especially difficult for our students and their families, but we want you to know that we are still here to support you! Please don’t hesitate to contact our office and/or your RD with any ways in which we can help.

We are exceedingly blessed to have such amazing students, and our staff greatly appreciates your patience and understanding during this time!

Prior Updates & FAQs

The university is suspending in-person classes for the rest of the semester and moving to an online and distance delivery format beginning Monday, March 30.

Can I stay on campus during both weeks during Spring Break?

No. This update was made March 18. TMU campus dormitories are closed, effective Wednesday, March 18. Student must transition out of the dorms to accommodations that are best suited to their safety.

Do I need to move all my stuff out of the dorms?

Yes. If students cannot retrieve their belongings before the campus closure, they will need to contact student life and make an appointment to come to campus after March 30 and remove their belongings. This will ensure the safety of our campus and the health of our staff. We will do all we can to assist in this process within the guidelines the CDC has established. If a student has extenuating circumstances, please contact our student life office..

Should I collect my things and check out of the dorms?

Yes. Appointments must be made with Student Life. Student may retrieve their belongings between March 30 and May 8.

What does self-isolation mean?\ Self-isolation, if necessary, means that individuals must remain off-campus, in the continental US or Canada, not in a highly affected area as determined by the health authorities at that time, at one’s own expense, with social distancing from the TMU community, for 14 days from the period of re-entry.

What is a highly affected area?

Parameters are pending according to CDC, local health authorities, and campus task force guidelines.

Important note if you are traveling to Washington, New York, and Massachusetts: These areas are currently considered highly affected. Please check back for updates which may impact your return to TMU from these areas.

Do I need to notify TMU regarding where I am going, when I will return, and where I have been?

Yes, please make necessary adjustments on chapel sign-in sheets and/or notify your RD by email regarding any changes while you are away.

What about students who have already left campus for break?

They should monitor the website and TMU email for the most up-to-date information and keep their RD informed via email on travel locations and return dates.

What about IBEX students?

Students at IBEX have returned. This is not due to any concern on the part of Israeli authorities or TMU for their current safety. This is specifically related to the challenges of global travel with airlines reducing flights combined with travel restrictions from the US. They are under the previously communicated 14-day self-isolation from the TMU campus.

Request Info