Mail Center header-img

MAIL CENTER

Office Hours

Monday - Friday
10:00 am - 4:00 pm
Saturday
11:00 am - 12:30 pm (pickup only)

Closed on school holidays and during Chapel.

Contact Information

The Master’s University
Campus Mail Supervisor
21726 Placerita Canyon Rd
Santa Clarita, CA 91321

Email: ctrujillo@masters.edu

Mail Center Suprvisor

Carol Trujillo

Welcome to Mail Center

Mail Center personnel are eager to serve the faculty, staff and students of The Master’s University. While the Mail Center is not a branch of the U.S. Government, the Campus Mail Center is governed by U.S. Postal Service regulations; therefore, we must observe federal requirements in handling and processing the mail. We have also instituted other policies in order to maximize efficiency and provide a high level of service.

Student Addresses

All incoming mail and packages for students at The Master’s University should be addressed:

STUDENT’S NAME, TMU # THE MASTER’S UNIVERSITY 21726 PLACERITA CYN RD SANTA CLARITA, CA 91321-1200

New Student and Parent FAQs

What is my TMU #?

Your TMU # is your mailbox number. Mailbox numbers are issued by email during the early part of August, provided the student has completed the registration process. Information about accessing your mailbox combination will also be included in the email.

Your mailbox number is very important. Please notify everyone who will be sending you mail to include your mailbox number on all address labels. Mail received without your mailbox number will be delayed.

What is the best way to ship personal belongings from home?

  • We recommend using UPS for your larger packages.

  • Please keep packages under 50 pounds for ease in carrying them to the dorms.

  • Packages should be corrugated with cushioning around items except clothing and books.

  • Packages should be firmly packed and sealed with packing tape. Do not use rope, twine, masking tape or duct tape.

  • The Master’s University cannot assume responsibility for items stolen or damaged during shipment. Therefore, make sure all of your packages are insured.

  • Refer to the UPS website for more packaging guidelines.

  • If packages are not prepared correctly, UPS will not honor any claims against damage.

  • A package slip will be placed in your mailbox on the day a package arrives.

  • Your packages may be picked up in the Campus Mail Center as soon as you arrive, however you may want to wait until you have checked in and have your room key, so you won’t have to carry them around.

How can my parents send me urgent (overnight) mail?

We recommend using Fed Ex, or UPS Next Day Air. We do not recommend using the U.S. Postal Service Priority Mail Express. The Mail Center staff signs for all Fed Ex, UPS and other accountable mail. We will put a package slip into the student’s mailbox. The student will sign for the package when he/she comes to the window to pick it up. Our policy is, “if we sign for it, you sign for it.” For other important mail that is not “urgent” (i.e., airline tickets, money order, other valuable items), we suggest using certified mail or registered mail for added security.

Where is the Mail Center located?

The Campus Mail Center is located in the Student Center. The customer service window is located inside the Bookstore.

When is the Campus Mail Center open?

Call for current hours: 661-362-2349

When is mail delivered to my mailbox each day?

Mail sorting and delivery is completed by 2:00 p.m., Monday through Friday.

What happens to my mail during the summer break or the semester break? How do I forward my mail after I graduate or transfer?

Students are responsible to inform the Campus Mail Center of their new address if they leave the College for any reason. You may click here to complete an online forwarding request. Mail is forwarded during the summer break or if a student leaves the College due to graduation, transfer or withdrawal. Mail is not forwarded during the semester (holiday) break. Mail is forwarded for a period of 12 months. The forwarding address should be updated if it changes during that period of time and students should notify all businesses, friends and family of their new address as soon as possible. Due to a USPS policy, magazines will not be forwarded. Be sure to inform magazine companies of your new address eight weeks before you move.

I. Purpose

The purpose of this document is to establish criteria and define eligibility and restrictions in the use of The Master’s University Campus Mail Center. While the Mail Center is not a branch of the U.S. Government, we are governed by U.S. Postal regulations; therefore we must observe federal requirements in handling and processing the mail. We have also instituted other policies in order to maximize efficiency and provide a high level of service to the staff, faculty and students of The Master’s College.

II. General

The Campus Mail Center exists primarily for the distribution, collection and processing of The Master’s University intra-campus mail and mail sent via the USPS and various express carriers. The Master’s College campus mail system is a restricted service, which is available for official business only. Official materials are those dealing with some aspect of college operations, which can be defined as essential to the activities of the institution as differentiated from private business or personal mail. It is not available for private gain or use by non-college groups for the advertisement of programs or political endorsements not sponsored by the College. However, stamps and package postage may be purchased during window hours for personal or other use.

a. Personal Mail

Personal mail is defined as any mail that is not related to TMU or your position at TMU, such as utility bills, credit card and bank accounts, periodicals not related to your position at TMU. All faculty and staff are required to receive their personal mail at home or at another permanent address. Occasional correspondence from friends and/or colleagues is acceptable. Your TMU address should never be given as your permanent address unless you live on campus. Packages received by TMU which appear to be of a personal nature will not be delivered to you. You will receive a call and will need to come and pick the package up from the Campus Mail Center.

b. Distribution of Mail to Students

To reduce sorting time, please provide all mailings in ascending box number order. If every student on-campus is receiving the same information, names and box numbers are not necessary. Full sheet mailings should be tri-folded for efficient stuffing of mailboxes. Please give two days notice in order to guarantee timely delivery of a mass mailing.

c. Distribution of Mail to Staff/Faculty

To reduce sorting time, please provide all mailings in ascending box number order. Mailing directed to specific faculty or staff requires individual name and box numbers. Faculty and staff can also distribute information by sending one flyer to each department to post, sending a bundle of flyers to each department to distribute or emailing the department.

d. Forwarding Mail Policy

Student Mail:

The distribution of inbound student mail is the responsibility of the TMC Campus Mail Center Supervisor. This includes the handling of mail for enrolled students on campus and forwarding the mail to students who have recently left the campus. First Class Mail is forwarded for a period of 12 months. NOTE: Magazine subscriptions will not be forwarded by the Campus Mail Center. The USPS will not accept magazines to be forwarded. If you know when you are leaving the college, notify magazine companies at least eight weeks in advance to let them know your new address. We apologize for the inconvenience. This is a USPS policy.

Faculty and Staff Mail:

The distribution of inbound employee mail is a shared responsibility of the Campus Mail Center supervisor and the departments to whom the mail is delivered. The responsibility for forwarding employee departmental mail is that of each department.

III. Restrictions

Examples of misuse of the campus mail system include the attempted distribution of chain letters, hate mail, obscene mail, letters to gain personal profit (pyramid schemes) and political endorsements.

While we understand that pranks are fun, the Campus Mail Center Supervisor MUST approve any pranks involving mailboxes or the Mail Center AHEAD OF TIME. Absolutely no pranks that emit any sort of odor will be allowed!

a. Enforcement

Each dean, director, or department head is responsible for determining if materials to be distributed by the Campus Mail Center relate to official business of the College. When questions occur concerning such determination, the matter must be referred to the next level of college administration (dean, director, vice president, etc.). Material found within the Campus Mail Center to be in violation of this policy will be removed immediately and the appropriate administrator will be contacted.

First Class/Priority Mail

This is a class of mail we use daily. Personal letters, bills, postcards and similar items must be sent first class. Current rates are available in the Campus Mail Center.

Delivery Time: Average delivery time for First Class or Priority Mail is 1-4 days. Priority Mail packaging is available outside the Mail Center customer service window inside the Bookstore.

Media Mail

The Media Mail rate is for books, films and other educational or cultural materials. Media Mail must not contain any personal correspondence, and it can be opened and inspected by any postal employee, unlike all other classes of mail, which are sealed against inspection.

Delivery Time: Average delivery time is 1-10 days.

Certified Mail

Certified Mail is used when the sender would like confirmation that the recipient received the letter. A signed card can be returned to the sender, showing the recipient’s signature and date received. Certified Mail may take a little longer for the addressee to receive than regular First Class Mail. Delays may occur if the recipient is not available to sign for the letter. The certified letter is held for pickup at the post office for a period of 15 days. If it is not picked up by the recipient within that period of time, it is returned to the sender. The Certified Mail will not be left at a residence. The mail carrier will leave a note for the recipient.

Registered Mail

Registered Mail is a service provided by the USPS for maximum security when sending valuables through the mail. We do not provide this service at the Campus Mail Center.

Insured Mail

The USPS provides insurance on parcels for a small fee. Insured values may be anything from $100 to $500. Any item insured for more than $500 must be taken to the Post Office–the Campus Mail Center will not handle those items. Keep in mind that Registered Mail and Insured Mail, like Certified Mail, may take a little longer because of special handling.

International Air Mail

International Air Mail is available to most countries. The country must be written in English on the last line of the address in all capital letters. A custom form must be included for packages weighing 16 ounces or more and for flat rate envelopes.

Postage Purchases

Available for purchase in the Campus Mail Center are:

  • Stamps

  • Postage for letters, packages and other courier services

Other packaging material and envelopes are available for purchase in the Bookstore. Stamps may be purchased using cash, personal check or a Faculty/Staff department account. We do not accept credit cards at this time.

Other Departmental Charges

Departments are charged not only for stamps but also for business reply mail, bulk mail, postage due letters and metered mail. Charges are calculated monthly and a monthly report is sent to the business office. If you have any questions about your charges, please contact the Campus Mail Center Supervisor at ext. 2348.

Priority Mail

  • Priority Mail is available for any item.

  • Anything over 13 ounces is automatically sent as Priority Mail.

  • Anything under 13 ounces may be sent Priority Mail for a minimum charge.

  • Flat rate envelopes are available. Postage rates for all flat rate packages are posted outside the Customer Service Window.

  • Free tracking included on all Priority Mail packages.

  • This service is not guaranteed, but the U.S. Postal Service claims it is faster than First Class Mail.

Advantages

  • It’s relatively inexpensive.

  • It comes with First Class Mail privileges (forwarding, return service, etc.).

  • Delivered to any address in the U.S.

  • Packages can be tracked online.

  • Flat rate Priority Mail packaging is provided free of charge.

Disadvantages

  • It’s not guaranteed.

UPS overnight

  • This service is very reliable for guaranteed overnight, two-day or three-day delivery.

  • Check with the Campus Mail Center for current rates that are based on weight and zone.

  • Use the envelopes, packages, and boxes available specifically for UPS purposes. The packaging is free of charge.

  • Packages or letters to be sent by UPS must be delivered to the Campus Mail Center by 3:00 p.m.

Advantages

  • It’s very reliable.

  • Tracking is available.

  • Insurance is provided.

Disadvantages

  • Extra charge for Saturday delivery.

  • Extra charge if the address is not exactly correct.

  • It cannot be delivered to a P.O. Box.

U.S. Postal Service Priority Mail Express (PME)

  • This service is available for guaranteed overnight or second-day delivery.

  • Check with the Campus Mail Center for current rates.

  • Use the Priority Mail Express envelopes and packages available free of charge.

  • Items to be sent out PME must be delivered to the Campus Mail Center by 3:00 p.m.

Advantages

  • It’s slightly less expensive than other overnight services.

  • No extra charge for Saturday delivery or address corrections.

  • Delivery to P.O. boxes or any other address is available.

Disadvantages

  • Not all locations guarantee overnight delivery.

  • Not as reliable as other carriers.