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COMPUTER SERVICES

Hours

Monday - Friday
8:00 am - 5:00 pm
Closed for Lunch
12:00pm - 1:00 pm

Contact Info

Email: servicedesk@masters.edu

Phone: 661-362-2876

Welcome to IT Operations

The IT Operations department strives to provide students, faculty, and staff of The Master’s University with a useful and productive computing environment. Whether you need email, Internet, printer, or file storage access, we are working behind the scenes to ensure that you have access to the resources you need.

Computer Info

Printing, Scanning, and Copying on Campus

Traditional undergraduate students are given a 300 page allowance each semester for printing. The library copy center offers black and white as well as color scanning to email at no cost. Additionally, self-serve color copies are available for $0.15 and b/w copies for $0.05.

E-Mail

Students and alumni are setup with accounts on Office 365, a Microsoft hosted email service. New to Office 365 is integration with Office Live which includes online versions of Word, Excel, PowerPoint, and OneNote. Please check here for more information including login instructions.

Notebook Buying Guide

Looking for information about the computer requirements at The Master’s University? Or do you need to find out what kind of wireless network we use at TMU? Look no further than the Notebook Buying Guide.

Student Discounts on Computers and Software

Educational discounts on computer products from Adobe®, Apple, Dell, HP, Lenovo, Microsoft, Sony and others.

Visitor Network Access

Are you a DCP, Credential, Seminary, or Graduate student? Then the information that you’re looking for is here. Whether you want to connect to our wireless network or login to Outlook Live, we have the answer for you.

Media Ethics Policy

TMU’s Media Ethics Policy. Included is the philosophy behind the policy, it’s guidelines, and consequences of violation.

Network Use Policy

Unsure about whether your use of the Internet (or someone else’s) constitutes acceptable use or not? Want to make sure that you remain within the bounds of our Usage Policy? Here’s where you can find the info you need.

The Higher Education Opportunity Act requires all colleges and universities to offer legal alternatives to unauthorized downloading. The list provided here includes many legitimate online services. No endorsement or evaluation is intended.

FAQ’S

Have questions regarding personal computing, email, printing, classroom media, Joule, WiFi, or your User Account? Then check out the FAQ’s for answers to your questions.

TMU Information Technology Resources

Data Storage Policy including Sensitive Data

Can I copy work files onto a flash drive or email them to my personal email address to work on at home or on a business trip or vacation?

E-mail Usage and Spam Tips

I notice that I am getting a lot of spam. How do I turn on the spam filter for my Outlook client and TMU Web E-mail? Is there a E-mail mailbox quota? What happens when I exceed it?

Campus Copier and Printer Information

Check here to find out the hours of the staff copy center, where to get a replacement toner for your copier, access Copier tutorials, and other campus copier information.

Use of Personal Computers and Smartphones on Campus

Check here for information on use of personal computers, devices and peripherals on campus.

Faculty and Staff Software Policy

Does your department have special software needs? Do you have questions about acquiring software or about the level of support that we can provide for non-standard software programs? Do you need access to Microsoft® software for work-at-home use? Check here to find out about our policies.

Computer Purchase and Request Policies

When will I be due for a new computer? Can faculty and staff have a Mac instead of a PC? Here you will find answers to these questions.

Special Offers for TMU Faculty and Staff

You can save on personal hardware and software purchases through academic discounts and other special offers.

New Students/TMU Guests

Visitor Network Access

Are you a guest to the campus or visiting online or DCP student? Then the information that you’re looking for is here. Whether you want to connect to our wireless network or login to Office 365, we have the answer for you.

Notebook Buying Guide

Looking for information about the computer requirements at The Master’s University? Or do you need to find out what kind of wireless network we use at The Master’s University? Look no further than the Notebook Buying Guide.

Student Discounts on Computers and Software

Educational discounts on computer products from Adobe®, Apple, Dell, HP, Lenovo, Microsoft, and others.

Media Ethics Policy

The Master’s University Media Ethics Policy. Included is the philosophy behind the policy, it’s guidelines, and consequences of violation.

Network Use Policy

Unsure about whether your use of the Internet (or someone else’s) constitutes acceptable use or not? Want to make sure that you remain within the bounds of our Usage Policy? Here’s where you can find the info you need.

The Higher Education Opportunity Act requires all colleges and universities to offer legal alternatives to unauthorized downloading. The list provided here includes many legitimate online services. No endorsement or evaluation is intended.

FAQ’s

Have questions regarding personal computing, email, printing, classroom media, Canvas, WiFi, or your User Account? Then check out the FAQ’s for answers to your questions.

TMU Policies and Procedures

Data Storage Policy

  • What is our policy?

  • What is sensitive data?

  • Best practices for handling sensitive data?

  • Best password practices

  • Accessing and storing data

Stolen Assets Procedures

  • If a TMU provided laptop, iPad, or other device is stolen, you must follow these steps

Computer Request and Purchasing Policy

  • Computer Upgrade Policy

  • Notebook Upgrade Policy

  • New Computer Request Policy

  • Apple Mac Purchase and Support Policy

Office Equipment Relocation Policy

TMU Faculty and Staff Members needing to relocate equipment must contact the Service Desk prior to moving equipment

Personal Equipment Policy

  • Connecting Personal PCs and/or Other Devices to Campus Ethernet Ports

  • Connecting Personal PCs and/or Other Devices to the TMU Wireless Network

  • PDA and Smartphone/iPhone Support Policy

  • Connection settings

Google Drive Policy

  • Storage limits

  • Sensitive data

  • Folder sharing