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FAQs

Q: I haven't received a package that I was expecting. What should I do?

A: Contact the person that is sending the package to you and have them begin to trace it, if possible.

Q: When is the mail delivered to student mailboxes each day?

A: Student mail delivery is completed by 2:00 p.m., Monday through Friday.

Q: How late in the day may I check my mailbox?

A: Students have access to their mailboxes until approximately 12:00 a.m. or curfew.

Q: Where can I drop off a letter to mail?

A: There is a mail slot located outside the Campus Mail Center in the hallway. Mail is taken to the Post Office at 3:45 p.m., Monday through Friday.

Q: I live off campus. Do I still get a campus mailbox?

A: Every traditional undergraduate student enrolled at The Master's College receives a campus mailbox. Commuter students will receive most of their mail at home but will still receive on-campus bulletins and notices that are important. The commuter student will only need to check his/her mailbox about once per week. If you are a commuter student and do not wish to use a mailbox, please contact the Mail Center Supervisor and inform her of this decision.

Q: I sent a letter to someone, and they haven't received it. Can I trace my first-class letter?

A: Unfortunately, First Class Mail cannot be traced. Traceable mail includes anything you send that has a number assigned to it, such as Priority Mail, Certified Mail, Registered Mail, UPS, Federal Express, and Priority Mail Express. Keep the receipt that has your tracking number on it.

Q: How can I safely mail a key, pen, or other small item? Can I just put it in a regular envelope?

A: Please do not mail keys, coins, or other small items in a regular paper envelope. The machines at the USPS are massive and run at a high rate of speed. If a key or other object hits the machine the wrong way, it could fly out like a projectile and possibly cause injury. The best way to mail items like that are in a padded envelope. These special envelopes are available for purchase in the Campus Bookstore.