MastersCollege

The Master's College

Frequently Asked Questions

How do I make a credit card payment online?

Online payments can be made by clicking “Make a Payment” when logged into Self-Service in the Finances tab, or by going to www.masters.edu/payments.

On the first page you will enter your Student ID Number (same as Account Number on the statements, ex. 000123456) and Last Name. If your information matches our records, the website will take you to a payment page. Input all required information, including Term of the payment, and submit the payment. Please use the notes field to communicate any important information about your payment. You will receive an auto-generated email receipt for the payment.

NOTE: Many card companies and banks have dollar amount limits for online transactions. If your card or debit account has sufficient limit for the charge, but you get an error message stating that the card was declined, try paying a smaller amount. If this is successful, you can make the other part of the payment the next business day. If you are still having trouble, please contact the Student Accounts Office.

How do I change a choice I made in pre- registration?

Registration preferences may be changed two ways:

1)     Using Self-Service: Log in to your Self Service account and complete a registration change form online.

2)     In Person: Paper copies of the registration change form are available in the Student Accounts Office in Vider Hall.

NOTE: Registration preference changes for housing, meals, or student insurance may only be made up through the add/drop period for each semester. Any changes made after to this are subject to Student Accounts approval and pro-ration of charges.

How do I change my billing address?

Steps to change your billing address:

1)     Log on to your Self-Service Account

2)     Click My Profile

3)      Under my profile, use the “Manage Addresses” feature to change your active home or billing address.

Why is there a charge for medical insurance on my bill?

All students are required to be covered by medical/accident insurance, whether it is through a plan contracted through TMCS or their own. An insurance premium will be charged to your account unless you complete an approved waiver through the waiver website and mail a copy of the front and backside of your insurance card to the Health Center (TMC) or to Academic Records (TMS).

If you were already charged for the TMCS insurance premium, but have personal insurance and wish to waive your premium, you may do so by completing the waiver online.  If you are approved, the charge will be removed.  This can be done up to the end of add/drop period.

The policy provided through TMCS covers the student from 8/1 of the current year through 7/31 of the following year (FALL premium), or 1/1 through 7/31 (SPRING only premium). All questions about the specific provisions of the plan should be directed to the plan provider.

Information on the plan is available on the TMC Health Center website.

How do I view my Student Account on Self-Service?

Steps to view your Finances on Self-Service

1)     Log on to your Self-Service Account

2)     Click the “Balance” option

3)     The site will default to a summary of the most current term. To view a different term, use the drop down on the left hand side called “Period.”

4)     Viewing Options

  1. Detail by Charges/ Credits: This view provides the details of all transactions marked for the period selected as either “charges” or “credits”. Typical charges include tuition, housing, meals, and fees. Typical credits include financial aid applied, payments received, or reversals of fees.
  2. Detail by Summary Type: This view breaks the charges and credits into their respective summary types, such as Tuition, Additional Fees, or Financial Aid. This allows you to look at particular categories, such as how many payments were made for the period.
  3. Balance Summary: This view summarizes all of the transactions viewed in the “Detail by Summary Type” view into single lines, showing the net total of each category. This is also the default view.

5)     At the bottom of each view there are 3 lines:

  1. Summary Total: Shows the “bottom line” of the transactions shown in the current view
  2. Balance from Other Periods: Shows any balance due (positive) or credit balance (negative) from other terms.
    NOTE: This balance may include payments intended for the term being viewed, but applied to a different semester in our system. This may be due to not having a term attached to the payment, or the timing of the receipt of the payment. Because TMCS does not bill on a strict “per semester” basis, this should not cause you any concern as long as you are current on your payments. Should you have any questions, please contact the Student Accounts Office.
  3. Balance Due: Shows the CURRENT balance due (or credit balance if negative) for the account. This carries backward as well as forward, so a current semester credit balance will appear as a credit balance for any other term viewed.

Important: At this time, TMCS does not bill online. The balance tool is intended to help the student track their account, and view particular charges or credits, not to be a substitute for the paper invoice mailed each month.

What are my payment options?

For Traditional Undergraduate, Seminary, MABC, and Credentialing Students

There are TWO Payments Options:

1)     Single Pay - Students who select the single pay option will have the entire balance on their account due by July 10 for the Fall semester and December 10 for the Spring semester.

Note: If you register after the first bill is mailed, your payment will be due the 10th of the following month.

2)     5 Month Pay Plan - Students who select the 5 month payment option will have a payment plan fee charged to their account and will make 5 monthly payments each semester (July-November for Fall semester, December-April for Spring semester). Payments are due on the 10th of each month.

Here is the layout of the payment plan:

Due Date

Payments Remaining

Payment Amount

Fall Semester

July 10th

5

20 Percent of Remaining Balance

August10th

4

25 Percent of Remaining Balance

September 10th

3

33 Percent of Remaining Balance

October 10th

2

50 Percent of Remaining Balance

November 10th

1

100 Percent of Remaining Balance

Spring Semester

December 10th

5

20 Percent of Remaining Balance

January 10th

4

25 Percent of Remaining Balance

February 10th

3

33 Percent of Remaining Balance

March 10th

2

50 Percent of Remaining Balance

April 10th

1

100 Percent of Remaining Balance

 

Note:  Students who register late will have fewer payments.  The total balance due will be divided by the number of payments that are remaining. This payment schedule is based on registration before the first billing (June 20th for the Fall and November 20th for the Spring). If you register after these dates, you will pay in 4 months rather than 5.

Students who register for Post-Session or Winterim classes must pay in full at the time of registration.

For DCP and TMC Online Students

DCP and TMC Online Students are billed according to the following schedule.

Term

Bill Date

Due Date

Fall

November 20th

December 10th

Spring

March 20th

April 10th

Summer

July 20th

August 10th

 

These dates represent the first billing for the term.  Registration or billing changes made after these dates will be reflected in subsequent monthly statements and due the 10th of the month following the change.

DCP student may choose to utilize a payment plan for an additional fee.  The payment plan will divide their semester balance over 4 months, recalculated each billing period (see Billing Information for general calculation description).  The due dates for these payments are as follows:

Term

Bill Date

Due Dates

Fall

November 20th

December, January, February, and March 10th

Spring

March 20th

April, May, June, and July 10th

Summer

July 20th

August, September, October, and November 10th

 

For MA Summer Session

The MA summer session has two payment options: Full payment and 50/50.

1)     Full Payment – Payment is due in full at the time of registration (credit card), or must be received within two weeks of registration (check).

2)     50/50 Payment – The first 50% of the balance due is payable at the time of registration.  The remaining 50% must be paid by June 15th.  Please note that there is a Payment Plan Fee for this payment option.

NOTE: The 50/50 payment plan is not available to international students. International students must choose the full payment plan option and make the full tuition payment before their registration will be processed.

Why was I charged a late fee?

Please see the section on “Late Fees” above.

Why isn’t my financial aid posted to my account?

Financial aid includes institutional scholarships, federal and state financial aid, and federal and private loans.  Financial aid is processed by the Office of Financial Aid and is awarded and applied according to applicable laws and regulations.  If you believe you should have aid awarded to your account, but do not see it listed, please do the following:

1)     Login to Self-Service and check your Financial Aid status under the Finances tab.  Missing paperwork may result in a delay of the application of financial aid funds or the removal of funds previously credited to the student account. Please review this screen to see if you have missing documents.

2)      If this screen does not list the aid you expected, or if all documents are complete and aid is still not applied to your account, please contact the Office of Financial Aid for further information.

Can I use my flex bucks next semester?

Yes and no!  Unused flex bucks from the Fall semester WILL roll over to the Spring semester. However, unused flex bucks from the Spring semester WILL NOT carry over to the following academic year.  Please plan your flex bucks usage and purchases accordingly.

I have a credit balance on my student account.  What can I do with it?

If you have a credit balance on your student account (excess of credits over charges), you may do any of the following:

1)     Leave the credit balance on your account for future semester charges.

Important Note:  We are required by the Dept. of Education to refund you a credit balance created by an excess of federal student aid over applicable charges. These refunds are processed on a weekly basis after the disbursement of funds.  The refunds will be automatically sent to the student address on file or to campus mail.  You are not required to request a refund in this case.

2)     Request a refund check.  Checks may be requested by:

  1. Email: send an email from your student email account to accountinfo@masters.edu
  2. By phone: call the Student Accounts Office.  Please be prepared to provide your Account number and other authenticating information.
  3. In person: requests may be made in person at the Student Account Office in Vider Hall

Important Note:  Refund checks will not be issued before the end of add/drop period for each term.  Also, checks will not be issued for credits resulting from unearned work study awards.  Checks will be processed and sent out within 7 business days of receipt of the request.

3)     Transfer to another student account.  Students who wish to pay another student’s account using a credit balance may do so by contacting the Student Accounts Office.  A written request must be submitted indicating the amount and the intended recipient.

How much refund will I get if I drop a class?

Refunds are based upon the week that the official withdrawal form, signed by the registrar and the appropriate dean, is presented to the Student Accounts Office, and NOT on the time a student ceases to attend classes.  A student withdrawing from school without consultation or consent of an appropriate administrator shall not be entitled to any refund.  The percentage of tuition refunded is based on actual tuition cost charged to the student’s account.

TUITION

Traditional Undergraduate, Seminary, Master of Arts, and Credential

No Attendance 100%
During first week 100%
During second week 100%
During third week 75%
During fourth week 60%
During fifth week 45%
During sixth week 30%
During seventh week 15%
During eighth week 5%
During ninth week 0%

 

Degree Completion (Major Courses)*

Prior to first class 100%
After first class 0%

 

Degree Completion (GenEd Courses)*

Prior to first class 100%
After first class 75%
After second class 50%
After third class 0%

 

Degree Completion Video / DS Courses *

Prior to two weeks after receipt of syllabus 100%
After two weeks /prior to third week 75%
After three weeks 0%

 

The Master's College Online Program*

Prior to end of first week of classes 100%
During second week 75%
During third week 50%
After third week 0%

 

*NOTE: Refund schedules subject to change.  Please refer to most recent handbook for the respective program for most recent information

ROOM AND BOARD

Room and board will be prorated on a weekly basis for traditional programs. There will be no room and board refund for Post Session or Winterim after the first day of classes.  MA Summer Session room and board is 100% refundable prior to June 1, and non-refundable thereafter.

COURSE FEES

Course fees, lab fees, and individual music lesson fees are fully refundable if the student drops the course during the first two weeks of class (add/drop period).  After that, they are non-refundable.

Beside tuition, room, and board, what other charges might I see on my bill?

COURSE / LAB FEES

Fees are determined by course enrollment.  Many courses have additional fees that help to offset the cost of course or lab materials.  These are determined by the academic department and are listed on the course information during registration.

MANDATORY FEES

Depending on the program, various student activity, technology, or library fees may be included as mandatory fees for the program.   These will be clearly defined and included in the information provided on cost of attendance.

FINES

Fines may be assessed for items such as overdue library books, broken equipment, dorm room damages, or campus security violations.  These fines will be communicated directly to the student by the department assessing the fine, and an opportunity provided for the student to pay directly.  If the student is nonresponsive, or gives permission, the department may choose to transfer these fines to the student account for payment.

Questions about these fines should be directed to the department responsible for assessing the fines, as listed below.

Fine

Department

Contact

Overdue or Missing Book Fine

Library

College: 661-362-2272

Seminary: 800-CALL-TMS

Parking / Security Violation

Campus Security

campussecurity@masters.edu

Dorm Damages

Student Life

661-362-2821

Failure to Check Out of Dorm

Student Life

661-362-2821

NSF Check Fee

Student Accounts

661-362-2212